Orders and Shipping
What is my Order Id?
We have sent you your Order Id on your Registered mobile number and email id. Still can not find it? contact us on +918062195177, Whatsapp: +91 7727020237 or mail us at “email@example.com” Always there to HELP.
How can I track my order?
MENHOOD™ has partnered with world-class logistics companies to serve you better. “TRACK YOUR ORDER” here https://macobstracking.aftership.com/?page-name=menhood or please contact us on +91 8062195177, Whatsapp: +91 7727020237 or mail us at “firstname.lastname@example.org”.
What Payment methods do you have?
We offer various standard payment methods; Credit Cards, Debit Cards, NetBanking, PayTM, UPI payments & other eWallets. Also, we offer the doorstep payment with Cash On Delivery.
Why is it better to make online payment rather than COD / Can I get additional discount if I purchase directly from menhood Instead of Amazon or Flipkart ?
- 5% discounts on online payment.
- COD charges of Rs 99 are waved off.
- Quick delivery.
- 100% secured payment.
How long does it take for me to receive my order?
It takes 3-4 days to get your product delivered in most of the cases. For remote locations like J&K or North East it might take 5-7 days.
How can I get customer support?
You can drop us an email at email@example.com , Whatsapp: +91 7727020237 or call us at +91 8062195177
How can I change my shipping address?
You can change the order details by sending us an email to firstname.lastname@example.org , Whatsapp: +91 7727020237 or call +918062195177. The address can be changed only if the product has not been shipped.
Want Open Delivery?
MENHOOD™ doesn’t provide open delivery, because the shipping is done with 3rd party logistics and they do not allow open delivery of any shipment. But don’t worry, Trust us and take the shipment, you will get exactly what you ordered, also, our customer service team is always there to help you.
How can I Cancel and get a Refund for my order?
- You can cancel the order by logging in to your account on "menhood.in".
- You can also send us an email to email@example.com or drop the message on our Whatsapp Chat Support: +91 7727020237 to cancel your order.
- The order can be canceled only if the product has not been shipped.
- Once the product is shipped it cannot be canceled.
- Prepaid Orders (Razorpay, Snapmint, Simpl, UPI, etc) cannot be cancelled as they ship directly. However, you can contact us to cancel your order within 1 hours of placing the Prepaid order, but, it should not be shipped.
Returns and Exchanges
Do you accept returns?
- As an important part of our value chain, we accepts returns.
- Product can be returned only if found defective or not as described. Also, the shipment should not be tampered and transparent tape should be there. Always do make an unboxing video of a shipment as it is required to manage issues smoothly.
- Customer need to contact within 3 days of Delivery.
Can I pre-order an item that is sold out?
Found in “OUT OF STOCK?” Still LIKE IT? We will arrange it for you – Contact us on +91 8062195177, Whatsapp: +91 7727020237 or mail us at “firstname.lastname@example.org”.
My order arrived damaged
- Our people in the warehouse care for each and every single shipment and pack them in the most protective way possible. Still, got issues regarding shipment? please fill out the form below. You need to inform us on the day shipment is delivered.
- Please refuse to accept the parcel if it is not intact. However, due to any reason if you accepted it please make an unboxing video of the parcel to avoid any inconvenience.
What should I do if I entered an incorrect shipping address?
No worries, will update your shipping address. Contact us on +91 8062195177, Whatsapp: +91 7727020237 or mail us at “email@example.com” *Address can only be updated before the parcel is shipped.
I sent my product to Menhood for after-sales service. Has it been received? What's the latest?
Contact us on +91 8062195177, Whatsapp: +91 7727020237 or mail us at “firstname.lastname@example.org”
I received the wrong product. What should I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 2 days so we can work with you to correct the issue.
What if I do not like the product or get the defective one?
We, at MENHOOD™, work to ensure that you get what you see on our website. We are always here to help you with any issue, however, we do offer a refund only in case you find a defective or damaged product and we are not able to replace it.
I found something else in my parcel that is not my product?
We here in MENHOOD™ have three layers of quality check of an item so you get the exact same product in the parcel, However, if there is anything seems suspicious then please reject the receiving of the order and if you receive it then always make an unboxing video of the parcel for your safe side.
What should I do when seller calls their product to get it checked?
When you raise an issue for the defective or damaged product through our any channel, then after the approval of the product call, you will be informed, so, before the hand over of the product to the pickup man always make a video during packing of the parcel, it ensures that we get the same product that you have packed.
Warranty, Terms and Conditions
- After the 7 days a customer has to send their product on their own expenses to claim the Warranty and after testing, if there are no issues found with the product then a customer will have to pay a 99/-INR as shipping charges.
- If we receive the wrong/mismatched product then in such cases Menhood won't be liable for any dispute, in this condition, the customer will have to investigate the issue with the concerned logistics, but as proof, Menhood will provide you a video/image of unboxing the product's box.
- Wear & Tear cases and issues that occur due to short circuits, don't come under the warranty, also, the blade, cable, and other accessories that come with the trimmer are not under warranty.
- You should not open or try to open the product as it will void the warranty of a trimmer.
- A trimmer can be replaced only two times if needed or unable to get repaired in the whole warranty period.
- Use only genuine Menhood grooming trimmers charging cable and standard mobile charge adapter(~5V-12V/1.5A-3A) to charge trimmers/ Nosar.
- Warranty will be void if found charging with another cable, charger, high output adapter, direct 220v charge cable /direct connection with 220V etc
- All the conditions are applicable on all customers of Menhood including other marketplace(FlipKart, Amazon)
How much time it takes to reach me?
It will be delivered internationally within 5-12 days. However, the logistics is the third party so sometimes it may take more time than usual.
My order arrived damaged
Our people in warehouse cares for each and every single shipment and pack them in the most protective way possible. Each parcel is packed after the three level of quality check so you will get the best piece of the product. However, always make a unboxing video for your safe side.
What will be the shipping cost?
The shipping cost for a product will be 20$.